Support
We’re here to help!
Welcome to Ai Squared’s support section. Here you can find all kinds of helpful information to diagnose problems you’re having, contact us with questions, learn more about our software, and much more.
Our top-notch support team of Tony, James, Gus, and Michael headed up by Gary, are here to help you every step of the way. Don’t hesitate to contact us with any questions or problems that come up.
You can go to our knowledge base to read about the latest issues and solutions on how to fix them.
Remote Control Support
The Ai Squared Technical Support Department offers remote control support of PC’s for users that require support where the Support Representatives can see the screen, control the mouse and work as if physically present to resolve issues that cannot be resolved via phone or email support.
* When instructed by a Support Representative please click on the following link to do a Remote Session.
Tech Support Tips on Video!
Check out the video section of our blog where you’ll find various tech support tips on video! Check back often as we’ll be adding a new one every week.
Latest News:
9.18.9 is released!
We are proud to announce the newest and most comprehensive release of ZoomText – version 9.18.9.
In addition to the already versatile capabilities of ZoomText 9.18 like Windows 7 support, Windows Vista 64-bit support, smooth panning, and built-in scripting support, 9.18.9 includes includes support for Office 2010, support for Windows Live mail, a fix for Intel 7 processors, and many other bug fixes!
Read more about 9.18, read the release notes, or download a free 60-day trial to give it a try yourself.
Join our 2 day ZoomText workshop!
On November 30th through December 1st from 9:00 AM - 4:00 PM EST, there will be a ZoomText “Train the Trainer” workshop given at the NEAT Center at Oak Hill (33 Coventry St. in Hartford, CT 06112). It’s designed for ZoomText trainers and dealers and will cover Magnifier features on the first day and Speech features on the second day. Instead of simply teaching how to set up the ZoomText features (as in the manual), there will be special focus on how to set up features with different eye conditions and situations in mind, with real-world examples and lab exercises. PCs are provided so you don’t need to bring your laptop.
It will be given by Ai Squared Product Advocate and ZoomText user Maurie Hill and Steven Famiglietti, Blind Services Vocational Manager. The cost is $500 if you sign up by September 13, 2010 ($650 after that) - and this includes a FREE ZoomText Large-Print Keyboard! To sign up or to get more information, call the NEAT Center at Oak Hill at 860 243-2869 or send an email to .
Check out our training page for a complete list of all upcoming educational opportunities.
